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Shipping Policy

HomeShipping Policy
  • Shipping & Delivery
  • Orders are processed within standard business hours.
  • Delivery times are estimates only; we are not liable for delays caused by third‑party couriers.
  • Risk of loss passes to you upon delivery.
  1. Returns & Refunds
  • Under the Consumer Guarantees Act 1993, you are entitled to remedies if products are faulty, damaged, or not as described.
  • For hygiene reasons, skincare and cosmetic products cannot be returned if opened or used, unless defective.
  • Refunds will be processed to the original payment method.
  1. Limitation of Liability
  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages.
  • Our liability is limited to the purchase price of the product.
  1. Intellectual Property
  • All content, branding, and product formulations are the property of L’aMarie Ltd.
  • You may not reproduce, distribute, or use our intellectual property without prior written consent.
  1. Privacy
  • We collect and use personal information in accordance with the Privacy Act 2020 (NZ).
  • By purchasing, you consent to our use of your information for order processing and customer service.
  1. Governing Law
  • These Terms are governed by the laws of New Zealand.
  • Any disputes will be subject to the jurisdiction of the New Zealand courts.
  1. Amendments
  • We may update these Terms at any time.
  • Continued use of our services after changes constitutes acceptance of the revised Terms.

  

Shipping Policy

L’aMarie Ltd – New Zealand

  1. Order Processing
  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  1. Shipping Methods & Timeframes
  • We ship nationwide within New Zealand using trusted courier partners.
  • Standard delivery time is 2–5 business days depending on your location.
  • Rural or remote addresses may take longer.
  1. Shipping Costs
  • Shipping fees are calculated at checkout and displayed before payment.
  • Free shipping may be offered for orders over a specified amount (as advertised on our website).
  1. International Shipping
  • At present, we ship only within New Zealand.
  • International shipping options may be introduced in the future.
  1. Tracking & Delivery
  • Once dispatched, you will receive a tracking number via email.
  • Please ensure your delivery address is correct; we are not responsible for delays or losses due to incorrect details.
  • Risk of loss passes to you upon delivery.
  1. Missed Deliveries
  • If you are not available at the time of delivery, the courier may leave a card to arrange redelivery or collection.
  • Additional fees may apply for repeated delivery attempts.
  1. Damaged or Lost Parcels
  • If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.
  • If your parcel is lost in transit, we will work with the courier to resolve the issue and provide a replacement or refund where appropriate.
  1. Changes & Updates
  • We reserve the right to update this Shipping Policy at any time.
  • Any changes will be posted on our website and apply to future orders.